Cuey Pro is a one-time purchase of $29. No subscription, no renewals. Here's how payment, receipts and refunds work.
Who processes your payment
Payments are processed by Paddle (Paddle.com), our reseller and Merchant of Record. That means Paddle sells you Cuey Pro on our behalf, takes the payment, handles tax and issues your receipt. Paddle's Buyer Terms apply to the payment. We never see your full card details.
On your bank or card statement, the charge may appear as "PADDLE.NET* CUEY" or something similar.
To confirm: Verify the exact statement descriptor in the Paddle dashboard once the account is live.Payment methods
You can pay with whatever Paddle's checkout offers in your region, for example credit and debit cards, Apple Pay or PayPal. The checkout shows the options available to you.
To confirm: Confirm which payment methods are enabled in the Paddle account.Receipts and invoices
Paddle emails your receipt right after purchase. It includes your order number (a transaction ID starting with txn_) and an invoice number. Need it again? Use Restore purchase, which links to Paddle's customer portal.
Taxes
Depending on where you live, sales tax, VAT or GST may apply. Paddle calculates it at checkout, collects it and pays it to the tax authorities. Checkout shows any tax before you pay.
To confirm: Confirm whether checkout prices are shown tax-inclusive in all regions (e.g. US prices are often shown before sales tax).Restoring access
New Mac, or lost your license key? Go to Restore purchase and enter your purchase email and order number to see your license key and receipt. You can use Cuey Pro on up to 5 of your own Macs at a time. In the app, your license is under Settings → License.
Refunds
Cuey Pro has a 30-day money-back guarantee. Read the Refund Policy or the step-by-step refund guide.
Who to contact
| Question about | Contact |
|---|---|
| The app, Voice Follow, license keys or activating a Mac | Cuey support: [SUPPORT EMAIL] |
| A payment, receipt, invoice, refund or transaction | Cuey support: [SUPPORT EMAIL], or Paddle buyer support at paddle.net |
More answers in billing help. All contact options are on the contact page.