Billing
help.
The full picture is on the billing page. For anything else, contact us.
Payments, receipts and refunds
Is Cuey Pro a subscription?+
No. Cuey Pro is a one-time purchase. You pay once and it includes all 1.x updates. There are no renewals.
Why does my statement say Paddle?+
Paddle (Paddle.com) is our reseller and Merchant of Record. It processes the payment, handles tax and issues your receipt, so the charge appears under Paddle's name, for example "PADDLE.NET* CUEY" or similar.
Where is my receipt or invoice?+
Paddle emails it to you right after purchase. You can also find it through Restore purchase on our website, which links to Paddle's customer portal.
Why was I charged tax?+
Depending on where you live, sales tax, VAT or GST may apply. Paddle calculates it at checkout and pays it to the tax authorities on our behalf.
How many Macs can I use Cuey Pro on?+
One license covers one person on the Macs they personally use, up to 5 at a time. To move to a new Mac, contact support to deactivate an old one. Businesses need one license per person.
I lost my license key. How do I get it back?+
Go to Restore purchase on our website and enter your purchase email and order number. It shows your license key and a link to your receipt.
Can I get a refund?+
Yes. Cuey Pro has a 30-day money-back guarantee. Email [SUPPORT EMAIL] with your order number and purchase email, or contact Paddle buyer support at paddle.net. Your scripts and settings are never deleted.
What happens when my trial ends?+
After the 2-day trial, Cuey keeps working as the Free tier with Read and Notes modes. Voice Follow needs Cuey Pro. Your scripts and settings are kept.
See also: Restore purchase · How to get a refund · Refund Policy