If Cuey Pro isn't right for you, ask for a refund within 30 days of buying it and you'll get your money back.
In plain words
- 30-day money-back guarantee on Cuey Pro.
- Refunds go back to the payment method you used, including any tax you paid.
- After a full refund, Cuey Pro switches off. Your scripts, settings and the Free tier stay.
- Your legal rights as a consumer are not affected.
Request a refund
Choose whichever is easier. Both work.
Option 1: Email us
Email [SUPPORT EMAIL] with the subject "Refund request" and include:
- Your order number. This is the Paddle transaction ID (it starts with
txn_) or the invoice number on your Paddle receipt. - The email address you used to buy.
- Optionally, why Cuey Pro didn't work for you. It helps us improve, but it's not required.
Can't find your receipt? Use Restore purchase to look up your order.
Option 2: Contact Paddle
Paddle, our reseller, processes all Cuey Pro payments. You can also request a refund directly through Paddle buyer support at paddle.net, where you can look up your order.
How refunds work
- Refunds are processed through Paddle to your original payment method.
- Any sales tax, VAT or GST you paid is refunded with it.
- How long it takes to appear depends on your bank or payment method.
- Paddle sends a confirmation when the refund is issued.
What happens after a refund
After a full refund, your Cuey Pro license is deactivated and Voice Follow is locked the next time the app checks your license. Cuey keeps working as the Free tier. Your scripts and settings are never deleted.
Your legal rights
This policy doesn't affect your statutory rights. For example, consumers in the EU and UK may have a right to withdraw from a purchase. Our 30-day guarantee is in addition to those rights. See also Paddle's Buyer Terms, which apply to the payment.
To confirm: Lawyer to confirm how EU/UK withdrawal rights for digital content interact with immediate license delivery and this guarantee.Chargebacks and disputes
Please contact us before disputing a charge with your bank. We can usually refund faster. If a payment is disputed, Cuey Pro is paused while the dispute is open, and restored if the dispute is resolved in your favor.
Mac App Store purchases
If you bought Cuey through the Mac App Store, Apple handles refunds under its own terms. Request them from Apple.
Questions
Email [SUPPORT EMAIL], or see how to get a refund and our billing overview.