Steps
- Find your order number. It's on the receipt Paddle emailed you: the transaction ID (starts with
txn_) or the invoice number. Can't find it? Use Restore purchase. - Email us. Send an email to [SUPPORT EMAIL] with the subject "Refund request", your order number and the email address you used to buy.
- Wait for the refund. It's processed through Paddle back to your original payment method, including any tax you paid. When it arrives depends on your bank or payment method.
Prefer to go through Paddle?
Paddle processes all Cuey Pro payments. You can request a refund directly from Paddle buyer support at paddle.net, where you can look up your order.
What happens after
- Cuey Pro is deactivated and Voice Follow is locked.
- Cuey keeps working as the Free tier.
- Your scripts and settings are never deleted.
Full details, including your statutory rights, are in the Refund Policy. Bought through the Mac App Store? Request a refund from Apple instead.